First off, Precision Sails’ standard for quality requires all of our sails and custom products to go through an intensive quality control check in both design and production stages to ensure your sail is exactly as designed. If there is an issue, we do not recut sails. We remake sails to ensure we do not miss any critical details. The levels of communication between customers and Precision Sails is what sets us apart from the competition. The Customer portal is one of the tools we use to communicate with. We are your worldwide local sail loft, only a phone call away.