Shipping & Returns
- Shipping & Returns
Please contact us before attempting to return an item. Returns will not be accepted unless you have first received a Return Authorization Number (RAN). To obtain a RAN please contact us by calling 888-958-5638.
If there is a problem with one of your sails we will be happy to help fix the issue. These will be dealt with on a case by case basis.
The only acceptable way to cancel an order is by calling us at 1-888-958-5638. No orders shall be cancelled via email under any circumstance.
Cancellations will be accepted with no penalty up to 24 hours after placing your order.
If you wish to cancel after 24 hours and before a design has been started there is an administration fee of $250.00.
If you wish to cancel after a design has been started there is an administration and design fee of $500.00. Your design will be considered started when: you have sent complete or incomplete measurements or 7 days have passed since placing your order.
If you wish to cancel after 7 Days of placing your order there will be an administration and design fee of $500.00.
No cancellations will be accepted after 14 days.
Once a sail has gone to production you cannot cancel an order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.