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Precision Sails Ltd

Sail Warranty

Warranty and Process

Overview:

The Precision Sails Standard For Quality

All of our sails go through an intensive quality control check at multiple stages of design and production to ensure the sail is exactly as designed.

The Precision Sails Fit Guarantee

Using the measurements you provide from your rig we ensure that your sails will fit perfectly not only on arrival but years following.

The Precision Sails Rock-Solid Warranty

All of our Dacron and Laminate sails are covered from defects in design, craftsmanship, shape-holding, and performance. In the unlikely event that a warranty is required, it will be fixed right away.

Global Shipping and Service

By working with local lofts at home or your destination we will make sure to provide coverage in the event something goes wrong. Global shipping means you can get your sail wherever you are, and that in the case of a replacement your new sail can arrive safely and quickly. Please note: Coverage of warranty shipping is limited to the price of shipping from the initial delivery address. Any additional fees incurred in shipping due to change in location of your vessel will not be covered.

Satisfaction Guarantee

If you are not 100% satisfied with your sail give us a call and we will take care of you.

On-Time Delivery

Delivery typically takes place approximately 5 to 7 weeks after confirmation of measurements. This will be indicated on your invoice. Please note: special order cloth, hardware, or order promotions may increase the delivery time.

 

Warranty Terms and Conditions:

We are pleased to extend the following limited warranties on our sails, hardware, and custom products. All purchasers of products from Precision Sails are bound to the terms of this warranty.

Precision Sails Rock-Solid Warranty

  • 2 years on laminate sails
  • 3 years on dacron sails
  • 1 year on custom products and hardware
  • 1 year on spinnakers and code zeros
  • 1 year on Acrylic and Dacron UV Protection

All warranty claims are subject to investigation. Cooperation on the clients' part to provide any measurements, photos, or other information requested is required to fulfill a claim.

Sail warranty covers sails under normal use and does not cover issues relating to normal wear and tear, neglect, or unauthorized modification. Normal use is understood to vary depending on location, experience, and weather conditions at the time of the error. Therefore, all cases will be inspected to ensure that the fault lies within the production, quality of material, or craftsmanship of Precision Sails. It is also understood that normal use requires proper maintenance, storage, and handling (sail trimming) of all sails on the client's part to keep the warranty valid. Acrylic and Dacron UV Protection is limited to a one year claim period.

Warranty only covers the person purchasing the sail. If the sail is sold to a new buyer, warranty is not automatically carried over and will be judged on a case-to-case basis.

Laminate sails are covered for a term of two years from the date of delivery.

Dacron sails are covered for a term of three years from the date of delivery.

Spinnakers are covered for a term of one year from the date of delivery.

Hardware, sail-bags, genoa sleeves, long bags, mainsail bags, spinnaker socks, and other custom products are covered from faults developed under normal use within the first year. Normal use is understood to be using the product for the purpose it was designed for. Example: sail bags are intended for storage and not aggressive use. Therefore, tears caused by rough usage or dragging over rough surfaces will not be covered.

Hardware such as furlers and tracks are subject to their manufacturer's warranty and are not covered under the Precision Sails limited warranty. Please refer to the manufacturer for more information regarding a warranty claim on the following:

  • Harken
  • CDI
  • Tides Marine
  • Mauri Pro
  • Bainbridge Sailman

The Precision Sails Standard for Quality

Requires all of our sails and custom products to go through an intensive quality control check in both design and production stages to ensure your sail is exactly as designed. This process involves checking measurements, quality of material, and hardware for the high quality we strive to produce. Photographs and videos are taken of each sail during production to allow us to assist in warranty claims.

The Precision Sails Fit Guarantee

Ensures that your sail will fit upon arrival. A properly fitted sail is understood to have taken stretch, custom parameters, and rig requirements into account to design the best sail shape possible and therefore may not be fitted to the limits of your rig. Based on your design consultation, cloth stretch rates, and the requirements of your rig your sail may not be at the maximum foot and hoist lengths. Our designers will build in room for stretch and tensioning to ensure that you have a perfectly fitted sail for it’s lifespan.

Precision Sails will honor our Fit Guarantee for up to 60 days from the date of delivery. We strongly suggest inspecting your sails upon arrival even if you are out of season to ensure you do not miss your window for making a claim. Precision Sails will not remake sails if the client fails to inform Precision Sails of the sizing error within sixty (60) days from delivery. Cases with extenuating situations can be extended only with written authorization from Precision Sails.

Warranty Process

  1. Call 888-958-5638 or email info@precisionsailloft.com to start a claim. Please provide as much information (description, video, photos) of the issue as possible.
  2. We will email you to let you know we are looking into the issue. (Please allow up to 48 hours during business days for us to reply with a status update).
  3. We will contact you to let you know what the solution is, or request more information (measurements and photos) if needed.
  4. We will work with you to repair, find a local loft to repair your sail, or we will begin the remake process. This decision is determined between your designer, production manager, and production liaison.
  5. Once your new sail has been completed we will send you a label and a RAN (Return-Authorization-Number) to send back the old sail. Sails returned without an RAN will not be received.
  6. Your corrected sail is on the way.

Why Do You Remake Sails Instead Of Recutting Them?

We do not recut sails. Remakes are made anew to ensure we do not miss any critical details. Our warranty can cover so much because we want to take care of you. We have developed this process to be able to provide the best service possible.

Can I Have My Own Repairs Done?

We understand that waiting can be frustrating, but communicating, re-designing, and re-making your sail can take time. If you wish to have repairs, replacements, or other work completed without authorization that is ok, but please note that your warranty will be void, and coverage of accrued charges will not be covered. In some situations, such as slider replacements, we may be able to offer a reimbursement per slider at a fixed rate. Please contact us for more details. Altering your hardware without first consulting and being approved in writing by the Warranty Team will void the Warranty on your sail.

How Long Does A Claim Take?

Remaking a sail can take up to three weeks to re-measure, design, produce, and ship. In the case of a remake, you may use the existing sail until the new one ships if you are able to. At that time we request that you use the shipping label sent to you to send the old unit back for us to inspect.

What is Normal Use: Storage

Damage caused to sails from irregular storage or incorrect use of UV protection will not be covered. Sails are not designed to be stored in sunlight, or in damp, dark areas. Issues of: mildew, discoloration, sun damage caused by improperly furling or storing the sail, sun damage caused by the sail being left exposed to the sun, or other preventable issues related to properly storing the sail will not be covered.

What is Normal Use: Sail Trimming and Maintenance

Improper sail trimming and handling can lead to tears, fraying or holes in your sails. We do not cover preventable damage caused by improper trimming techniques such as but not limited to adjusting leech lines, improper placement of spreader patches, block positions, stanchions, rigging, or use of the sail in a wind range it is not designed for. Spreader patches will be supplied with your sail if your designer is concerned that your sail may chafe. It is the client's responsibility to apply the spreader patches correctly to the appropriate area. Damage caused by improper trimming or spreader patch placement will not be covered.

Let us know what your looking for and we'll help you to customize your sail perfectly.