- Customer FAQ
Darryl's Daily Update - Part 11
This is the eleventh video in a series of updates from Darryl. Darryl has some updates on shipping delays by area. We are still shipping but there are some slight delays in some locations, please reach out if you have any questions!
Posted: Daily Series
A Daily Message From Darryl
We care deeply about communicating with our clients and keeping them informed of what is going on. This is a playlist of videos from Darryl (Owner of Precision Sails) providing a daily update and some insight into who we are as a company.
Ask Precision Sails
We are continuing with our Ask Precision Sails Series. Send in your questions on Instagram, Facebook, YouTube, or email and we will record an answer and post a video for all to see each week! This is a link to the Ask Precision Sails playlist.
Meet The Team
Take a look at this video, showcasing the Precision Sails team and some history of the company!
February 21st 2020
Has COVID-19 Changed Our Business? Not That Much.
The current situation with COVID-19 effects all of us. We ask that all of our sailors stay safe and positive during this turbulence and do whatever is necessary to ride out the storm.
As a digital-embracing company, we have adopted technology that allows us to communicate more freely and embrace our enthusiasm to help as many sailors as possible during this time.
Take care of yourself, your family, and friends by social distancing and wait in the knowledge that we can all make it though this together and get back out on the water.
Will There Be Any Issues Manufacturing Or Shipping My Sail?
As shipping services have shifted focus on a global scale we have experienced some slight delays. But we are happy to say we are running fully, are fully stocked of sailcloth and hardware, and are currently looking at a 4 week delivery from the design of your sail. If you have placed an order with us and are concerned about delays please reach out to our shipping department for an update. Orders that will face delays have been contacted.
Our Team Is Your Team
Our team is safely at home, working remotely but participating in online face-to-face conversations and meeting in departments throughout the day so we can be the most informed and responsive we have ever been.
Every team member is eagerly answering any calls that come in so we can have a personal conversation with the sailors we care about.
Our Sail Consultants are happy to chat by phone or virtual meeting to discuss your sailing needs and help you find the perfect sail so you can get back on the water as soon as possible.
Things We Are Doing To Help
All of us are holding tight waiting for this storm to quiet down so we can get back out on the water. We want to make sure you have everything you need to get back out there. Here are some things we are doing to help out:
•More Flexible Payment Options
•4 Week Delivery From Sail Design
•Vendor Agreements For Special Order Hardware
•More Availability And Communication
•Please Allow 1-2 Business Days For Us To Gather All The Information Needed To Respond