Warranty Process

Call 888-958-5638 or email info@precisionsailloft.com to start a claim. Please provide as much information (description, video, photos) of the issue as possible.
We will email you to let you know we are looking into the issue. (Please allow up to 48 hours during business days for us to reply with a status update).
We will contact you to let you know what the solution is, or request more information (measurements and photos) if needed.
We will work with you to repair, find a local loft to repair your sail, or we will begin the remake process. This decision is determined between your designer, production manager, and production liaison.
Once your new sail has been completed we will send you a label and a RAN (Return-Authorization-Number) to send back the old sail. Sails returned without an RAN will not be received.
Your corrected sail is on the way.

Make A Claim

Warranty Terms and Conditions:

We are pleased to extend the following limited warranties on our sails, hardware, and custom products. All purchasers of products from Precision Sails are bound to the terms of this warranty.

Precision Sails Rock-Solid Warranty

2 years on laminate sails
3 years on Dacron sails
1 year on custom products and hardware
1 year on spinnakers and code zeros
1 year on Acrylic and Dacron UV Protection

All warranty claims are subject to investigation. Cooperation on the clients’ part to provide any measurements, photos, or other information requested is required to fulfill a claim.

Sail warranty covers sails under normal use. This warranty does not cover issues relating to regular wear and tear, neglect, or unauthorized modification. Normal use is understood to vary depending on location, experience, and weather conditions at the time of the error. Therefore, all cases will be inspected to ensure that the fault lies within the production, quality of material, or craftsmanship of Precision Sails. It is also understood that normal use requires proper maintenance, storage, and handling (sail trimming) of all sails on the client’s part to keep the warranty valid. Acrylic and Dacron UV Protection is limited to a one year claim period.

Warranty only covers the person purchasing the sail. If the sail is sold to a new buyer, warranty is not automatically carried over and will be judged on a case-to-case basis.

Laminate sails are covered for a term of two years from the date of delivery.

Dacron sails are covered for a term of three years from the date of delivery.

Spinnakers are covered for a term of one year from the date of delivery.

Hardware, sail-bags, Genoa sleeves, long bags, mainsail bags, spinnaker socks, and other custom products are covered from faults developed under normal use within the first year. Normal use is understood to be using the product for the purpose it was designed for. Example: sail bags are intended for storage and not aggressive use. Therefore, tears caused by rough usage or dragging over rough surfaces will not be covered.

Hardware such as furlers and tracks are subject to their manufacturer’s warranty and are not covered under the Precision Sails limited warranty. Please refer to the manufacturer for more information regarding a warranty claim on the following:

Harken
CDI
Tides Marine
Mauri Pro
Bainbridge Sailman

The Precision Sails Standard for Quality

Requires all of our sails and custom products to go through an intensive quality control check in both design and production stages to ensure your sail is exactly as designed. This process involves checking measurements, quality of material, and hardware for the high quality we strive to produce. Photographs and videos are taken of each sail during production to allow us to assist in warranty claims.

The Precision Sails Fit Guarantee

Precision Sails ensures that your sail will fit upon arrival. A properly fitted sail is understood to have taken stretch, custom parameters, and rig requirements into account to design the best sail shape possible and therefore may not be fitted to the limits of your rig. Based on your design consultation, cloth stretch rates, and the requirements of your rig, your sail may not be at the maximum foot and hoist lengths. Our designers will build in room for stretching and tension to ensure that you have a perfectly fitted sail for its lifespan.

Precision Sails will honor our Fit Guarantee for up to 60 days from the date of delivery. We strongly suggest inspecting your sails upon arrival, even if you are out of season, to ensure you do not miss your window for making a claim. We will not remake sails if the client fails to inform Precision Sails of the sizing error within sixty (60) days from delivery. Cases with extenuating situations can be extended only with written authorization from Precision Sails.

Warranty FAQs

Help is only a call away. Discover common answers to warranty questions or contact us for more information or to file a claim.

How Long Does A Claim Take?

Remaking a sail can take up to five weeks to re-measure, design, produce, and ship. In the case of a remake, you may use the existing sail until the new one ships with a 50% deposit or you can ship out the old sail the same day we ship your new sail and save the 50% deposit. The timeline for the sail remake is dependent on reconfirmation of measurements. We request that you use the shipping label we will send to you when the old sail is returned to Precision Sails for inspection.

Can I Have My Own Repairs Done?

We understand that waiting can be frustrating, but communicating, re-designing, and re-making your sail can take time. If you wish to have repairs, replacements, or other work completed without authorization that is OK, but be aware that your warranty will be void, and coverage of accrued charges will not be covered. In some situations, such as slider replacements, we may be able to offer a reimbursement per slider at a fixed rate. Please contact us for more details. Altering your hardware without first consulting and being approved in writing by the Warranty Team will void the warranty on your sail.

Why Do You Remake Sails Instead Of Re-cutting Them?

What is Normal Use: Storage?

Damage caused to sails from irregular storage or incorrect use of UV protection will not be covered. Sails are not designed to be stored in sunlight, or in damp, dark areas. Issues of mildew, discoloration, sun damage caused by improperly furling or storing the sail, sun damage caused by the sail being left exposed to the sun, or other preventable issues related to improperly storing the sail will not be covered.

What is Normal Use: Sail Trimming and Maintenance?

Improper sail trimming and handling can lead to tears, fraying or holes in your sails. We do not cover preventable damage caused by improper trimming techniques such as but not limited to adjusting leech lines, improper placement of spreader patches, block positions, stanchions, rigging, or use of the sail in a wind range it is not designed for. If spreader patches are purchased, it is the client’s responsibility to apply them correctly to the appropriate area. Damage caused by improper trimming or spreader patch placement will not be covered.

How Do I Know If I Am Covered Under My Sails Warranty?

To be covered under your sails warranty you must comply with the following:

Claims must be submitted within the time frame of the warranty period for your sail/product.
The sail has been maintained to an appropriate standard.
Measurements were submitted fully completed and verified before production.
Your sail/product has been used as intended under intended conditions.

How Do You Service Sails Remotely?

Why Can It Take Up To 48hours To Hear Back On My Claim?

While mistakes don’t happen often, we want to make sure we can provide professional, swift, and helpful service. Once your claim has been received we will liaison between the production loft, designer, and head of quality control to determine the best course of action. This can take up to 48 hours as arranging communication between these parties can be difficult during peak seasons. When we connect with you, we want to ensure that we have a solution for your claim.

I Have Already Made a Warranty Claim, How Can I Check Its Status?

What Things Do You Need For A Warranty Claim?

Are Graphics (Logos, Insignia, Sail Numbers) Covered?

Are Battens Covered?

How Is It Determined If a Remake Is Approved?

Why Can A Remake Take Up To Five Weeks?

Each claim is different. An average timeline ranges from a couple of weeks for a repair job/hardware order up to 5 weeks for a remake. Depending on the issue and the resolution available, this timeline could be shorter or longer. Our warranty coordinator will work with our design team and production liaison to determine the course of action that will get you back on the water as quickly as possible.